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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A pop-up window will appear. It includes detailed information about all the operations that you can carry out on the given page. Each pop-up menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive array of instructional video clips demonstrating how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, take a look at our comprehensive Frequently Asked Questions section, which covers questions asked by real people and provides real solutions. We regulary "revamp" our FAQ database with new Q&A's in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our fantastic team of tech support engineers available 24/7/365 and ready to assist you with any issue. Each trouble ticket you open will be replied to in less than 1 hour (the average support ticket response time being just twenty minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 291320

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com